Amsten / Solutions / AI & Automation

Engineering — 01

Intelligent systems that
remove manual work.

We design and deploy intelligent agents, machine learning pipelines, and workflow automation that surface insight and free your team to focus on decisions that need human judgment.

Agent Console
Support Triage
Doc Extraction
Lead Scoring
Workflow Runs
Live
Classified & routed 24 tickets → billing team
2s ago
Extracted line items from 12 invoices
4m ago
Scored 340 inbound leads, flagged 18 hot
11m ago

Why it matters

Manual work doesn't scale. Intelligence does.

01

Teams drown in repetitive work

Support triage, data entry, document review, lead qualification — the same decisions made hundreds of times a week, by people who could be doing higher-value work.

02

Data sits unused

Most businesses generate far more data than they act on. The insight that should drive decisions stays locked in spreadsheets, tickets, and disconnected tools.

03

Off-the-shelf tools don't fit

Generic AI products solve generic problems. Your workflows, data shape, and edge cases need a system built around how your business actually operates.

What we provide

Connected automation, built around your workflow

Conversational AI

Agents and chatbots that actually resolve things

We build conversational agents grounded in your product data and policies — connected to real actions like refunds, bookings, and account changes, not just canned answers.

  • Customer support and internal helpdesk agents

  • Retrieval-augmented generation (RAG) over your knowledge base

  • Human-in-the-loop escalation for edge cases

Can I move my booking to next Friday?

Sure — I've moved Kashmir Tour (Booking #4482) to Fri, Aug 22. No change fee. Confirmation sent to your email.

Perfect, thank you!

invoice_0847.pdf Extracted
VendorMeridian Supplies
Amount₹84,200
Due dateAug 14, 2026
Matched PO#PO-2291 ✓

Document intelligence

Turn unstructured documents into structured data

Invoices, contracts, ID documents, claims forms — we build extraction pipelines that read, validate, and route documents automatically, with confidence scoring for anything that needs a human check.

  • OCR and layout-aware extraction (invoices, forms, IDs)

  • Automated matching against POs, contracts, or records

  • Confidence-scored routing to human review queues

ML & personalisation

Models that predict, score, and recommend

From lead scoring to product recommendations to churn prediction — we train, evaluate, and deploy machine learning models on your own data, with monitoring for drift over time.

  • Lead scoring, churn prediction, demand forecasting

  • Recommendation engines tuned to your catalogue and users

  • Model monitoring, retraining pipelines, and drift alerts

Lead score distribution Model v4.2
ColdHot
workflow invoice_pipeline:
on: document.received
steps:
- extract → validate → match_po
- if confidence < 0.9: route_to_review
- else: approve_and_sync

Workflow orchestration

Chain models, tools, and approvals into one flow

Real automation rarely stops at one model call. We orchestrate multi-step workflows with LangChain, LlamaIndex, and custom agent frameworks — with conditional logic, retries, and approval gates built in.

  • Multi-step agent orchestration (LangChain, LlamaIndex)

  • Conditional logic, retries, and human approval gates

  • Integration with your existing tools (CRM, ERP, helpdesk)

How we build it

From messy process to reliable system

1.0 Audit

Map the workflow and its failure points

2.0 Prototype

Validate the model against real data fast

3.0 Integrate

Connect it to your real tools and data

4.0 Monitor

Track accuracy and retrain as things shift

Tools we work with

Proven frameworks, applied to your problem

OpenAI & Anthropic

Foundation model APIs

LangChain & LlamaIndex

Agent & RAG orchestration

PyTorch & Hugging Face

Model training & fine-tuning

Pinecone & pgvector

Vector search & retrieval

Airflow & MLflow

Pipeline & experiment tracking

FastAPI

Model serving & inference APIs

Have a project in mind?

Tell us what you're building — we'll scope the right team and timeline.

Talk to us →